Refund & Cancellation Policy

The customer has 30 days after order placement to request a refund. Orders placed but not yet shipped are subject to a 10% cancellation/restocking fee. This applies to in-stock, back-order, and pre-order items.

Products that have already shipped and arrived in the buyers' hands will be subject to a 15% restocking fee within the 30 days after product receipt, less shipping. Items returned not in original condition and/or without original packaging will not be qualified for refund. Once the 30 days has elapsed, no refunds will be provided unless it is a warranty claim.

Refusal of a shipment constitutes as a return and is subject to the 15% restocking fee set forth above.

The customer should contact us via email at info@eagle-sky.net before return your products. Our customer service team will send you the return address. Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, usually within 5 business days.

Shipping Claims Policy

If your shipment tracking is showing as delivered by the carrier, you must be the one to initiate a shipping claim with that carrier. Please share a copy of the claim findings with us before we can move on to the next steps to help remedy the situation, if needed.

If your shipment tracking indicates not delivered, lost, or damaged, we will be the one to initiate a claim with the carrier.

To initiate a shipping claim with the carrier:

Go to the carrier's website and find their claims page.

Follow the instructions on the page to file a claim.

Be sure to include all relevant information, such as your tracking number, order number, and a description of the damage or loss.

Once you have filed a claim, please share a copy of the claim findings with us.

Once we have received a copy of the claim findings:

If the carrier determines that your claim is eligible, we will work with you to resolve the issue as quickly as possible. This may involve a refund, replacement, or store credit.

If the carrier denies your claim, we will review the findings and see if there is anything else we can do to help.

Please note:

It is important to initiate a shipping claim with the carrier as soon as possible. Most carriers have a deadline for filing claims, which is typically within a few days or weeks of the delivery date.

We cannot process a shipping claim on your behalf without a copy of the claim findings from the carrier.

We are not responsible for shipping delays or losses that are caused by the carrier. However, we will do everything we can to help you resolve the issue as quickly as possible.